What is it that makes the difference between top performing online firms, the average ones and the barely surviving on-line firms? The answer for that is customer retention. Let us now see how you would sell hair pieces via the internet.
The trick in succeeding in the e-commerce field is in getting a customer to buy from you again. The trick to getting them to buy from you again is giving them a good first-run experience. So let us talk about the first-run experience.
Therefore your success as an online business is determined by how well you keep your online customers. In order for you to be able to do this you need a good first-run experience for your customers.
The term First-run customer experience belongs to the jargon of online marketers. It was taken from the software development field where it had meant the process of getting the customer to be knowledgeable about how they could use the software to get the maximum benefit from it. It has come to man, however, creating a customer experience in such a manner that they are left going gaga and would feel very warmly towards your products. In it you shall find the difference between selling like everybody else or keenly being attentive to the minute details of online trade thus setting you apart.
So how do you get someone to be a repeated buyer of your products if you are an online store? Be mindful of them even after they have bought the good already. Let the end of the purchase not be the end of a business transaction but the beginning of a business relationship.
Firstly, get to say thank you after they make an order. Customize a thank you page and make I appear just after the buyer has made an order from your site. It is not necessary that the thank you be direct, but it is vital that the customer clearly understands that you appreciate the order, and you are committing to have the product reach to them safely and on time. Also, have mail to confirm that the order has been received and is being acted on. Have the mail well designed with colorful pictures. You can do this using HTML, or you can have a web developer make it.
Equally, confirm to the customer that you are shipping the order when you do so. Take note that these mails are not to be marketing other products. If they do, then they would work for you as it would seem to be looking after your interests only. The customer has been said to be King. As such, the customer has to be made to feel important by having all the attention on them.
Another important thing is the boxing experience. You should package your product as it communicates with you and your brand. Package it with dedication, respect, and love and you are likely to differentiate yourself from the other firms.In the follow up mail ask about how the customers feel about the product.
The trick in succeeding in the e-commerce field is in getting a customer to buy from you again. The trick to getting them to buy from you again is giving them a good first-run experience. So let us talk about the first-run experience.
Therefore your success as an online business is determined by how well you keep your online customers. In order for you to be able to do this you need a good first-run experience for your customers.
The term First-run customer experience belongs to the jargon of online marketers. It was taken from the software development field where it had meant the process of getting the customer to be knowledgeable about how they could use the software to get the maximum benefit from it. It has come to man, however, creating a customer experience in such a manner that they are left going gaga and would feel very warmly towards your products. In it you shall find the difference between selling like everybody else or keenly being attentive to the minute details of online trade thus setting you apart.
So how do you get someone to be a repeated buyer of your products if you are an online store? Be mindful of them even after they have bought the good already. Let the end of the purchase not be the end of a business transaction but the beginning of a business relationship.
Firstly, get to say thank you after they make an order. Customize a thank you page and make I appear just after the buyer has made an order from your site. It is not necessary that the thank you be direct, but it is vital that the customer clearly understands that you appreciate the order, and you are committing to have the product reach to them safely and on time. Also, have mail to confirm that the order has been received and is being acted on. Have the mail well designed with colorful pictures. You can do this using HTML, or you can have a web developer make it.
Equally, confirm to the customer that you are shipping the order when you do so. Take note that these mails are not to be marketing other products. If they do, then they would work for you as it would seem to be looking after your interests only. The customer has been said to be King. As such, the customer has to be made to feel important by having all the attention on them.
Another important thing is the boxing experience. You should package your product as it communicates with you and your brand. Package it with dedication, respect, and love and you are likely to differentiate yourself from the other firms.In the follow up mail ask about how the customers feel about the product.
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